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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sylvia saldivar

November 25, 2025

5  out of  5
rating by sylvia saldivar
"I had called around and Mrs Brittney was so awesome. I'm old school . The Baby Boomers and all I was taught in high school was typing. We had no phones or computer teaching . Mrs Britney helped me out so much. I just wanted to thank her because even when I couldn't get it in head how all this new technology works. She found a way to help me so that I understood. I totally love that. Thank you Brittney ♥️🤗 She explained it all. Now that being said do I remember everything she said. It's ok it's not her fault. She did send me emails so I could go back and reread. And offered me other life insurance as well. She is amazing. She's a keeper. Love Sylvia Saldivar Y'all have a wonderful Thanksgiving 🦃 week. Blessings."
We responded:
"Thank you so much for your heartfelt review! We’re thrilled to hear that Brittany was able to assist you and make the process easier to understand. It’s wonderful to know she took the time to explain everything patiently and provided helpful emails for you to revisit at your own pace. Brittany truly cares about each person she helps, and your kind words mean a lot to her and our entire team. Also, thank you for recognizing her dedication to offer you additional life insurance options that fit your needs - she really is a keeper! We wish you a joyful and blessed Thanksgiving week as well. If you ever need anything else, please don’t hesitate to reach out."
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Mark Romine

November 24, 2025

4  out of  5
rating by Mark Romine
"​"I am pleased to report that working with Ms. Anessa has been an exceptional and rewarding experience. I highly recommend State Farm as a reliable and established insurance provider. The staff consistently demonstrated outstanding professionalism and patience, and they maintained complete transparency regarding all policy information. This level of service is commendable.""
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Anessa and our team has been exceptional and rewarding. Providing professional, patient, and transparent service is our top priority, and your kind words truly affirm our efforts. We appreciate your high recommendation of State Farm and look forward to continuing to serve you with the same level of dedication."
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Richard Guerrero

November 10, 2025

5  out of  5
rating by Richard Guerrero
"I call Heidi Douma State Farm Insurance and Anessa answer the phone she was very professional courteous and diligent and answer my question. Thanks Sincerely Mr.Guerrero"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Anessa provided you with professional, courteous, and diligent service. We appreciate you and look forward to assisting you again in the future."
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Crystal T K Fanner

November 5, 2025

5  out of  5
rating by Crystal T K Fanner
"I love my State Farm office! They are always friendly, super helpful and just over the best!"
We responded:
"Thank you so much! It was so great seeing you the other day. We love helping you and appreciate your loyalty! "
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Carlos ._.

October 24, 2025

5  out of  5
rating by Carlos ._.
"Effective, Succinct, eager to serve. Huge props to Makayla (?) for helping my experience be smooth and timely."
We responded:
"Thank you for your positive feedback! We're thrilled to hear that Makayla provided effective and timely assistance to make your experience smooth. We'll be sure to pass along your huge props to her! If there is anything else we can do to help, please let us know."
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Jessica Perry

October 10, 2025

5  out of  5
rating by Jessica Perry
"Makayla at State Farm was very helpful and patient! She followed up in a timely manner, but not too much where I felt rushed or pressured to make a decision. She found a great rate for my husband and I on our auto insurance, and changed it when I asked her too. Highly recommend!"
We responded:
"We truly appreciate your positive feedback! It’s wonderful to know that Makayla was able to assist you with patience and professionalism while securing a great auto insurance rate. Your recommendation means a lot to us. If you ever need anything else, please don’t hesitate to reach out!"
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Shannon Alonso

October 6, 2025

5  out of  5
rating by Shannon Alonso
"Always a great experience in the office. Ana is always helping me out and making sure I get the best discounts 😊"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna consistently provides you with excellent service and helps you secure the best options to meet your needs. We look forward to continuing to make your visits a great experience!"
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Brenndon McGill

October 4, 2025

5  out of  5
rating by Brenndon McGill
"Makayla was super helpful, professional, and went above and beyond. She was able to get me insured at an awesome rate when a lot of others wouldn’t insure my car due to its age, or they wanted a high premium. I was impressed at the awesome customer service, and wanted to leave a good review. I really recommend them."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Makayla went above and beyond to find you the right coverage at a great rate. Providing exceptional customer service is our top priority, and your recommendation means a lot to us. We appreciate you taking the time to share your experience!"
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West Texas Mike

August 16, 2025

5  out of  5
rating by West Texas Mike
"Ana at State Farm is absolutely awesome! She goes above and beyond to truly help with your needs, not just with auto, home, and life insurance, but with anything she can do to make the process easier. She’s personable, friendly, and genuinely takes the time to get to know you without ever overstepping. I had a great experience working with her and really appreciated the way she cared about finding the best options for me. I highly recommend Ana if you’re looking for someone who will treat you like more than just another customer!"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Anna provided exceptional service and went above and beyond to meet your needs. It’s wonderful to know she made the process easier and took the time to get to know you personally. We truly appreciate your recommendation and are proud to have Anna as part of our team. Please don’t hesitate to reach out if you need anything else—we’re always here to help!"
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Anita Allen

August 12, 2025

5  out of  5
rating by Anita Allen
"This office really cares about your home and vehicles as well as you as a client. We feel valued as their client. They will do their best to find the best rates for you."
We responded:
"Thank you for your thoughtful review! We're so glad to hear that you feel valued and well cared for. Providing personalized service is of utmost importance to us. We sincerely appreciate your loyalty over the years."
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Melanie Sloper-Preston

August 12, 2025

5  out of  5
rating by Melanie Sloper-Preston
"Very pleased with the insurance plan and saved some $"
We responded:
"Thank you for your positive feedback! We're delighted to hear that you're pleased with our services and that we were able to save you some money. If you have any questions or need further assistance, feel free to reach out!"
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Laurie Melton

August 11, 2025

5  out of  5
rating by Laurie Melton
"Extremely helpful, always there when you need them"
We responded:
"Thank you so much! We're so glad to have you back and appreciate your trust. Please don't hesitate to reach out if you need anything at all."
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gary douglas

August 11, 2025

5  out of  5
rating by gary douglas
"I am so glad I came across Anna and this State Farm office. I was kind of anxious because my situation was a little bit complex, but she immediately set me at ease. It was like talking to a family friend in a small town. Doing business with you guys was truly a pleasure thank you, Anna"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna was able to make you feel comfortable and supported throughout the process. It's wonderful to know you felt like you were talking to a family friend—that's exactly the kind of experience we strive to provide. We truly appreciate your trust and look forward to continuing to serve you!"
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Maria Martinez

August 11, 2025

5  out of  5
rating by Maria Martinez
"State farm always been very helpful to me.adding my kids into my policy and then having their own policy, they've always been so helpful and informative. I will recommend state farm to anyone that asked me about my car insurance."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that we've been helpful and informative throughout the process of adding your kids to your policy and setting up their own. Your recommendation means a lot to us, and we're always here to help you and your family with all your insurance needs. We appreciate you!"
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Tori Lyczkowski

August 7, 2025

5  out of  5
rating by Tori Lyczkowski
"Anessa was great to work with!"
We responded:
"Thank you for your wonderful feedback! We're so happy to hear that Anessa was great to work with. We appreciate your support and look forward to working with you again."
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Bing Dayao

August 6, 2025

5  out of  5
rating by Bing Dayao
"I recently updated my address with State Farm for my renter’s insurance, and the process was incredibly smooth. Heidi’s team especially Anna was quick, professional, and very helpful throughout. It was such a relief to have everything updated so efficiently with no hassle at all. Great customer service—highly recommend!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Anna and the team made updating your renter’s insurance address quick and hassle-free. We truly appreciate your recommendation! Please don’t hesitate to reach out if you need any further assistance."
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Ruben Macareno

August 5, 2025

5  out of  5
rating by Ruben Macareno
"Very, friendly, helpful and efficient. Great service!"
We responded:
"Thank you leaving us a review! We’re thrilled to know you had a positive experience with our office; your satisfaction is our top priority! We appreciate you and look forward to continuing to assist you with all your insurance needs."
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Mark Hawkins

August 5, 2025

5  out of  5
rating by Mark Hawkins
"Anna made me feel comfortable and reassured about my options and was very professional in the way she went about explaining things to me. Felt like I've known her for years even though we just met... Excellent job Anna Smith! 👏🏿👍🏿"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Anna made you feel comfortable and reassured while explaining your options. She truly strives to provide a professional and welcoming experience for everyone. We'll be sure to pass along your kind words."
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Won-Jae Lee

July 31, 2025

5  out of  5
rating by Won-Jae Lee
"Anna is my State Farm agenct. She always treats me and my entire family like their own. Her commitment and care go far beyond expectations—she genuinely support us every step of the way. The level of service we’ve received is truly exceptional, and I can’t recommend them highly enough!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna has been able to provide you and your family with such exceptional care and support. Your recommendation means a lot to us, and we're always here to assist you every step of the way. We truly appreciate your trust and loyalty!"
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Alejandro Rodarte

July 15, 2025

5  out of  5
rating by Alejandro Rodarte
"I am never disappointed when I work with the individuals at Heidi Douma State Farm. They’re always very kind and help me when I have questions. If you’re new to car or renters insurance, this is the place to go because they are very helpful and welcoming regardless of what background you have."
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our team at Heidi Douma State Farm has been helpful and welcoming to you. We appreciate your trust and look forward to assisting you with your insurance needs in the future!"
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Haley Sanchez

July 2, 2025

5  out of  5
rating by Haley Sanchez
"Anna is the best! Always so kind and helpful"
We responded:
"Thank you for your kind words! We're proud to have Anna on our team, and we're glad her kindness and helpfulness made a difference for you."
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Serba957

June 29, 2025

1  out of  5
rating by Serba957
"Will drop your cars insurance for no reason of your own but because of manufacturer issues as it's too much of a liability for them. This wasn't cool."
We responded:
"Thank you for taking the time to leave us a review. We understand how disappointing this situation is, and we sincerely wish we could offer a different outcome. Please know that we value you as a customer and are here to support you in any way we can during this transition."
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Ian Hollingsworth

June 26, 2025

5  out of  5
rating by Ian Hollingsworth
"Great staff there, everyone is very helpful, really enjoy dealing with them."
We responded:
"Thank you for taking the time to share your experience! We're so glad to hear that you found our staff to be helpful and enjoyable to work with. We truly value our customers and appreciate your support. If there is anything else we can do to help, please don't hesitate to reach out!"
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christina ramirez

June 19, 2025

5  out of  5
rating by christina ramirez
"Very good customer service and quick responses to emails and texts."
We responded:
"Thank you for your feedback! We're glad to hear that you experienced excellent customer service and prompt responses. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. If you have any further questions or need assistance, feel free to reach out!"
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Charla Robinson

June 2, 2025

5  out of  5
rating by Charla Robinson
"Every time I visit this office they are nice and very knowledgeable about what I need done. They each customer by name so that ensures me that they care."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you have such positive experiences with our team. Personalizing our service and building relationships with our customers is very important to us. We appreciate you and look forward to seeing you again soon!"