Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Staci Chatham

Staci Chatham

November 21, 2024

5  out of  5
rating by Staci Chatham
"Very helpful and knowledgeable. AJ was able to save me more than $50 per month on auto insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and knowledgeable. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your support!"
Profile photo of Bobby Lovelace

Bobby Lovelace

November 14, 2024

4  out of  5
rating by Bobby Lovelace
"I have been dealing with the State Farm office of Heidi Douma for several years now. They’ve always been very knowledgeable, courteous, and friendly with all of my requests. They have been highly helpful with the questions that I’ve asked, and completed the tasks promptly. I would highly recommend them for your auto insurance needs."
We responded:
"Thank you so much for your wonderful review! We are truly grateful for your loyalty over the years. It’s always a pleasure to assist you, and we’re thrilled to hear that we have consistently met your needs with knowledge and friendliness. We appreciate your support and look forward to working together for years to come."
Profile photo of Sharon McDonald

Sharon McDonald

November 10, 2024

5  out of  5
rating by Sharon McDonald
"Outstanding Customer Service Experience I had the pleasure of working with Anna Smith at Heidi Douma State Farm Insurance for my auto and life insurance needs, and I couldn’t be more impressed with the level of service I received. From the moment I reached out, the team was attentive, professional, and genuinely committed to finding the best solutions for me. They took the time to understand my specific needs and provided personalized recommendations for both my auto and life insurance policies. Not only did they walk me through the details of coverage, but they also made sure I understood every aspect of my policy and answered all of my questions with patience and clarity. The entire process was seamless—whether I was making adjustments to my coverage, asking about discounts, or needing help with claims, their response time was swift, and the resolution was always in my best interest. What truly stood out was their commitment to my long-term satisfaction, ensuring I was getting the most value from my policies. I’ve dealt with other insurance companies in the past, but the customer service at Heidi Douma State Farm Insurance sets a new standard for excellence. It’s rare to find a company that goes above and beyond like this, and I would highly recommend them to anyone looking for reliable, comprehensive auto and life insurance backed by exceptional customer support."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that we were able to provide you with exceptional service for your auto and life insurance needs. Our goal is always to ensure our clients feel valued and understood, and it’s wonderful to know that you felt we took the time to tailor our solutions to fit your specific needs. We appreciate your recommendation and are grateful for the opportunity to serve you. We look forward to continuing to support you and ensuring your coverage remains the best fit for you in the future!"
Profile photo of Jenna Villanueva

Jenna Villanueva

November 10, 2024

5  out of  5
rating by Jenna Villanueva
"AJ there at Heidi Douma’s office is who helped me. He was very thorough at explaining any and all questions I had and was very patient with me. I definitely recommend State Farm but more importantly, Heidi Douma’s Office for any insurance needs you may have. ☺️"
We responded:
"Thank you so much for your review! We are delighted to hear about your positive experience with AJ. Your recommendation means the world to us, and we truly appreciate your trust in our team. If there is anything else we can do for you, please don't hesitate to let us know."
Profile photo of I Did It Because

I Did It Because

November 8, 2024

5  out of  5
rating by I Did It Because
"AJ and Mikayla helped me out a lot giving me exactly what I needed without any wasted time. I could not have spent more than thirty minutes getting it all sorted from start to finish."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Steven Mejia

Steven Mejia

October 17, 2024

5  out of  5
rating by Steven Mejia
"I have had insurance with State Farm for about 4 years now.. just here recently purchased a new vehicle.. the local office here with Heidi, went above and beyond with helping me on obtaining new insurance for the new truck and not only that had the paperwork ready for me just to pick up and handle it all very professionally Anissa and the young lady at the front had all my paperwork ready and it was such an easy transition I recommend this office to anybody that needs insurance they are friendly and they're local.. thanks again guys..!"
We responded:
"Thank you for your loyalty and for sharing your positive experience with our office! We're delighted to hear that our team went above and beyond to help you. We appreciate your recommendation and are grateful for your kind words. If you ever need any further assistance, please don't hesitate to reach out."
Profile photo of Mr ARamBuLa

Mr ARamBuLa

October 17, 2024

5  out of  5
rating by Mr ARamBuLa
"My visit today was great. I added a new vehicle to my policy and they were helpful, friendly and professional."
We responded:
"That's wonderful to hear! We strive to provide excellent customer service, so we're very happy to know that you had a great experience. We appreciate your feedback and thank you for choosing us for your insurance needs!"
Profile photo of Demi Brinkley

Demi Brinkley

October 1, 2024

5  out of  5
rating by Demi Brinkley
"It’s always a pleasure going into the office. The staff is always welcoming and knowledgeable. I always leave satisfied because I know they went the extra mile to meet my expectations and solve any issues."
We responded:
"Thank you for your wonderful review! We're delighted to hear that you always have a pleasant experience when visiting our office. Our team takes great pride in providing a welcoming and knowledgeable environment for our customers. It's fantastic to know that we consistently meet your expectations and go the extra mile to ensure your satisfaction. We appreciate your trust in us and look forward to continuing to serve you in the future."
Profile photo of Ghost dog

Ghost dog

September 25, 2024

5  out of  5
rating by Ghost dog
"A lovely place with a bunch of lovely faces! Whether it be over calls, texts, or in person these people really know how to treat you right!"
We responded:
"Thank you so much for your delightful review! Your kind words truly mean a lot to us, and we couldn't be happier to know that we were able to provide a positive experience. We look forward to working together in the future."
Profile photo of ronda kincheloe

ronda kincheloe

September 24, 2024

5  out of  5
rating by ronda kincheloe
"I appreciate how friendly you were in helping get the best prices for my insurance needs .I would highly recommend."
We responded:
"Thank you for your wonderful review! We are delighted to hear that you appreciated our friendly assistance in finding the best options for your insurance needs. Your recommendation means a lot to us, and we are grateful for your trust in our services."
Profile photo of Dena D. Perez

Dena D. Perez

August 26, 2024

5  out of  5
rating by Dena D. Perez
"Been with them for years and it has been an easy process for any changes that I need. They are a wonderful team."
We responded:
"Thank you so much for your review! We're so happy that you're pleased, and we love helping you guys. We value your continued support and look forward to serving you for many more years to come!"
Profile photo of Sieth Wireman

Sieth Wireman

August 25, 2024

5  out of  5
rating by Sieth Wireman
"They have always been quick to respond and helpful with everything I may need done. I have been with Statefarm my whole driving life and don’t plan on going anywhere."
We responded:
"Thank you so much for your positive review! We truly appreciate your loyalty and are delighted to hear that our team has been responsive and helpful in addressing your needs. We're committed to providing excellent service, and we're glad to have you as a valued customer. If there's anything else we can assist you with, please don't hesitate to reach out."
Profile photo of Michael MusiqMan Connor

Michael MusiqMan Connor

August 14, 2024

5  out of  5
rating by Michael MusiqMan Connor
"I have absolutely nothing but great things to about Heidi Douma and her team! They work diligently to get you the best quotes all while have stellar customer service!!"
We responded:
"Thank you so much for the amazing review! We truly appreciate your kind words and are thrilled to hear that you had such a great experience with our office. We are grateful to have the opportunity to serve you, and we look forward to assisting you with any future needs you may have."
Profile photo of Chris Esquivel

Chris Esquivel

August 6, 2024

5  out of  5
rating by Chris Esquivel
"AJ at State Farm gave me an insurance quote that was lower than the payment I was currently paying on my rental home insurance. I was shocked and I said go ahead and sign me up! When my home and auto come up for renewal, I will definitely be looking at State Farm first!!!"
We responded:
"Thank you for taking the time to leave us a review. We are thrilled to hear about your positive experience! We understand the importance of offering our customers affordable options without compromising on quality. We are glad that our service met your expectations and look forward to serving you again in the future."
Profile photo of Gayle Arnold

Gayle Arnold

August 5, 2024

5  out of  5
rating by Gayle Arnold
"Outstanding service, knowledge, and courteous agent."
We responded:
"Thank you very much for leaving us a review! We are so glad that you had a great experience with our office, and we look forward to working with you guys in the future."
Profile photo of Lucero

Lucero

August 2, 2024

5  out of  5
rating by Lucero
"I've had insurance, home and auto thru Heidi Douma for several years now...absolutely love it. Always such friendly staff, Anessa and Anna are always ready to help with whatever we need as quick as possible. Highly recommend this agency!!"
We responded:
"Thank you for taking the time to leave us a review! We are delighted to hear that you have had a positive experience with our office over the years. Your satisfaction is our top priority, and we are committed to maintaining the high standards that have earned your trust. We truly appreciate your continued support and loyalty. "
Profile photo of Makai Roberts

Makai Roberts

August 1, 2024

5  out of  5
rating by Makai Roberts
"Everyone in the office is friendly. They are always there to help me with any question etc."
We responded:
"Thank you so much, Makai. We strive to create a welcoming and supportive environment for all our customers, and it's wonderful to know that we were able to achieve that with you. We appreciate you guys and we're always here to help!"
Profile photo of N Dmngz

N Dmngz

July 27, 2024

5  out of  5
rating by N Dmngz
"Very helpful! Thanks AJW for saving me some bucks!"
We responded:
"Thank you so much for your kind words and positive review! We are thrilled to hear that we were able to assist you and save you money. It's our mission to provide helpful information and support to our customers, and it's incredibly rewarding to know that we have achieved that with you."
Profile photo of Dario Hernandez

Dario Hernandez

July 26, 2024

5  out of  5
rating by Dario Hernandez
"It's going pretty good 👍thanks for helping me"
We responded:
"Thank you so much for your 5-star review! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our services. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We are always here to help!"
Profile photo of Jessica Martinez

Jessica Martinez

July 25, 2024

5  out of  5
rating by Jessica Martinez
"I had many quotes today! Anthony was very nice and professional. He saved me time and money. Offered me many different discounts and got me exactly what I wanted in minimal time. Thank you."
We responded:
"Thank you so much for your kind review! We are thrilled to hear that you found AJ to be nice, professional, and efficient in meeting your needs. Providing excellent service is something we take pride in, and we are delighted to know that we were able to meet your expectations. Thank you for choosing our office and taking the time to share your experience."
Profile photo of Sammy Sanchez

Sammy Sanchez

July 21, 2024

5  out of  5
rating by Sammy Sanchez
"My wife and I had a wonderful experience dealing with Mrs. Smith and really appreciate all of the guidance and help. Very patient and professional. Thank you so very much!"
We responded:
"Thank you so much for taking the time to write such a positive review about your experience. We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience. Our team strives to create a positive and helpful environment, and your feedback reaffirms that we are on the right track. We are grateful for the opportunity to assist you and we look forward to serving you again in the future."
Profile photo of Chris C

Chris C

July 16, 2024

5  out of  5
rating by Chris C
"Decided it was time to get some quotes so I saw AJ Paredez at State Farm and I’m glad I did. Between my home and auto they SAVED me over $7,000. If you feel like it’s time to look for some lower prices definitely get a quote from Heidi and her team of agents. Thank you for helping me !!!!"
We responded:
"That's awesome! Thank you so much for sharing and thank you for giving us the opportunity to review your home and auto insurance with you. We are so glad that we were able to help and we're happy that you are part of our State Farm family!!"
Profile photo of Cappy Sanders

Cappy Sanders

June 27, 2024

5  out of  5
rating by Cappy Sanders
"We have several homes and I want y’all to know when ever I have a question about something, they are right on top of it. I am always made to feel like it is not a problem or it takes to much time. We changed from Alstate because they would act unprofessional that is not the case here."
We responded:
"Thank you so much! We're very happy to hear that you feel that way. It's our pleasure to help in any way we can, and we always love hearing from you. We appreciate you and we're so glad you're part of our State Farm family!"
Profile photo of Michael Sekach

Michael Sekach

April 18, 2024

5  out of  5
rating by Michael Sekach
"AJ is kind ,friendly and very informative about my policies. A very professional group. I'm very impressed."
We responded:
"Thanks Michael! We appreciate your kind words. AJ is great! It's been our pleasure, and we look forward to helping you with all your insurance needs."
Profile photo of Raymond Whipple

Raymond Whipple

March 29, 2024

5  out of  5
rating by Raymond Whipple
"Fast and friendly service home-based great job 👍"
We responded:
"Thank you so much for the great review. We are so happy we were able to help and look forward to working with you for all your insurance needs."