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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josue Faz

January 31, 2026

5  out of  5
rating by Josue Faz
"I was driving through a rough service part on the way back to San Angelo, call kept failing. Makayla waited for me to get within service and stayed after hours to help me get my life insurance police set. Recommended it to my wife and will recommend to others as well."
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Christie Ramirez

January 30, 2026

5  out of  5
rating by Christie Ramirez
"I wanted to share my experience with this insurance agent. I was called and just asked if they could give me a quote and I agreed couldn’t hurt. I was up for a renewal and was not very pleased or feeling valued as a long time client with my insurance company I was with. For a couple of years payments kept going up instead of down and no tickets, no claims, older client you expect better coverage and payment not with them. When she gave me my quote I could t believe way more coverage and paying less than what I was currently paying with my old insurance company. I was in disbelief. Not only did they take care of me and explained everything in detail they made me feel valued and took the time not just wanted my money. I was very pleased by their business and highly recommend looking into this location insurance agent. You will not regret it! They have you covered and great coverage for all your needs."
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Chad Hall

January 28, 2026

5  out of  5
rating by Chad Hall
"Very quick to respond, very educated on her quote and friendly service."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you found our response quick, our quotes informative, and our service friendly. We truly appreciate your feedback and look forward to assisting you again!"
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Kathy Rector

January 28, 2026

5  out of  5
rating by Kathy Rector
"The ladies at this office are so friendly and helpful! They even helped me set up a safe driver discount when I asked them to get rewarded for my safe driving. Every penny counts! I'm so glad I found them when I first bought my West TX home!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that our team was friendly and helpful, and that we could assist you in setting up your Drive Safe and Save discount. We agree—every penny counts! It’s our pleasure to support you, and we’re grateful you found us when you purchased your home. Please don’t hesitate to reach out if you need anything else!"
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Mryso11 Ramirez

January 27, 2026

5  out of  5
rating by Mryso11 Ramirez
"Anna was awesome she explained all the details of the policy asked me what kind of policy I needed never insisted on me accepting whatever policy insurance companies offered she really worked with me and got me exactly what I needed she got me an awesome insurance policy great price I am very grateful for her work professionalism and understanding of what we owner/operators are going through with all these ridiculous prices on insurance very grateful to the agency Anna and the team once again thank you for getting me back on the road working and providing for my family"
We responded:
"Thank you for taking the time to share your positive experience! We’re delighted to hear that Anna provided clear explanations and personalized service to find the right insurance policy for your needs. We understand the challenges owner-operators face with rising insurance costs, and it’s our priority to work closely with you to secure the best coverage at a great price. Your kind words about Anna and our team mean a lot to us. We appreciate your trust in our agency and look forward to continuing to support you on the road ahead."
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BoxaLiving

January 27, 2026

5  out of  5
rating by BoxaLiving
"I have had car insurance with the Heidi Douma office for over five years and every single time I call their customer service is always wonderful! It doesn't matter who answers my call they all are always kind, patient, and helpful. I'm always able to get a hold of someone, they always answer quickly, and they always follow up to make sure they helped me with everything I need. Their customer service is one of the biggest reasons we stay with them. I would recommend them to everyone!"
We responded:
"Thank you so much for your kind words and your continued loyalty over the past five years! It means a lot to know that our team's efforts to provide remarkable customer service have made a difference for you. We truly appreciate your trust and your recommendation—it’s clients like you who make our work so rewarding. We look forward to continuing to support you for many more years to come!"
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Mandie Trader

January 27, 2026

5  out of  5
rating by Mandie Trader
"Anytime we are needing to make changes to our policy or we are needing something quickly, these ladies get it done! They truly make life easier when you feel like you are in a pinch. We live 200 miles away, yet we keep our policies there in San Angelo because of this!"
We responded:
"Thank you so much Mandie! We absolutely love your family, and it means a lot to us to know that we can make things easier for you, especially from so far away. We truly appreciate your trust and loyalty and look forward to many more years together!"
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Daniel Pinkelman

January 9, 2026

5  out of  5
rating by Daniel Pinkelman
"The employees treat you like family once you walk through the door."
We responded:
"Thank you so much! We're happy to hear you felt right at home with us. Creating a welcoming and friendly atmosphere is very important to us, and we look forward to seeing you again soon!"
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Byron Ephran

January 7, 2026

5  out of  5
rating by Byron Ephran
"Was contacted by insurance acct Rep Anna Smith for Heidi Douma my State Farm Insurance Agent after my wife passed away. My wife had originally taken care of insurance concerns. Anna was extremely knowlegeable, helpful, and caring. She helped me through that sad transition and was instrumental in bringing me up to par on all insurance needs. Not only would I give her an at-a-boy I would give her an at-a-girl, because I felt that she was like family. The assistance she provided me was immeasurable and thats why I continue to have State Farm represent me."
We responded:
"Thank you so much for sharing your experience. We’re so sorry for your loss and truly miss her joy and laughter every time she was in the office. I'm so glad that Anna was able to support you during such a difficult time. She cares deeply about the people she works with, and it means a lot to hear that she made you feel like family and helped you navigate your insurance needs with such compassion. We thank you for your continued trust in State Farm and look forward to working with you and your family for years to come."
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Bryan King

January 5, 2026

5  out of  5
rating by Bryan King
"Just purchased a vehicle and had issues with the VIN, these group of ladies helped me resolve the issue very professionally and promptly, I’ve been worth Heidi for almost 20 years and have never had a bad experience. Thank y’all for everything you do and for making it feel like I’m more than just a customer."
We responded:
"Thank you so much Bryan for your heartfelt review! We're so glad we were able to get everything resolved for you. It means a lot to us to have your loyalty for all these years, and we're honored to make you feel like more than just a customer. We truly appreciate your continued trust and support!"
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Brian Cooper

January 2, 2026

5  out of  5
rating by Brian Cooper
"Made things quick and easy! Very knowledgeable and answered all my questions quickly!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we could make things quick and easy for you and that our team was able to answer all your questions promptly. If you need any further assistance, feel free to reach out!"
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Isidro Rodriguez

January 1, 2026

5  out of  5
rating by Isidro Rodriguez
"Very nice and helpful people."
We responded:
"Thank you so much for leaving us a review! We're happy we were able to help you with your insurance. We appreciate your support and look forward to assisting you again!"
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Griff McClellan

December 30, 2025

5  out of  5
rating by Griff McClellan
"Heidi Douma State Farm has always served me well! Anna took the time to help in person and get to know me! The team is very knowledgeable and supportive, and I feel highly valued as a customer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna and our team have provided you with such personalized and supportive service. It’s our goal to make every customer feel valued and cared for. We truly appreciate your trust and look forward to continuing to serve you!"
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Daniel Gonzalez

December 30, 2025

5  out of  5
rating by Daniel Gonzalez
"Amazing service very intelligent individuals glad I am a part of this great Team Thank You"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our team. Providing excellent service and support is our top priority, and we’re glad to have you as part of our State Farm family. If you ever need anything, don’t hesitate to reach out!"
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Xiomara Wagner

December 18, 2025

5  out of  5
rating by Xiomara Wagner
"Kara, was quick to respond answered all my questions. Love dealing with the staff. Hiedi Douma State Farm is the place to go for all insurance needs."
We responded:
"Thank you Xio! We love you and we're so glad you are part of our family!"
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sylvia saldivar

November 25, 2025

5  out of  5
rating by sylvia saldivar
"I had called around and Mrs Brittney was so awesome. I'm old school . The Baby Boomers and all I was taught in high school was typing. We had no phones or computer teaching . Mrs Britney helped me out so much. I just wanted to thank her because even when I couldn't get it in head how all this new technology works. She found a way to help me so that I understood. I totally love that. Thank you Brittney ♥️🤗 She explained it all. Now that being said do I remember everything she said. It's ok it's not her fault. She did send me emails so I could go back and reread. And offered me other life insurance as well. She is amazing. She's a keeper. Love Sylvia Saldivar Y'all have a wonderful Thanksgiving 🦃 week. Blessings."
We responded:
"Thank you so much for your heartfelt review! We’re thrilled to hear that Brittany was able to assist you and make the process easier to understand. It’s wonderful to know she took the time to explain everything patiently and provided helpful emails for you to revisit at your own pace. Brittany truly cares about each person she helps, and your kind words mean a lot to her and our entire team. Also, thank you for recognizing her dedication to offer you additional life insurance options that fit your needs - she really is a keeper! We wish you a joyful and blessed Thanksgiving week as well. If you ever need anything else, please don’t hesitate to reach out."
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Mark

November 24, 2025

4  out of  5
rating by Mark
"​"I am pleased to report that working with Ms. Anessa has been an exceptional and rewarding experience. I highly recommend State Farm as a reliable and established insurance provider. The staff consistently demonstrated outstanding professionalism and patience, and they maintained complete transparency regarding all policy information. This level of service is commendable.""
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Anessa and our team has been exceptional and rewarding. Providing professional, patient, and transparent service is our top priority, and your kind words truly affirm our efforts. We appreciate your high recommendation of State Farm and look forward to continuing to serve you with the same level of dedication."
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Richard Guerrero

November 10, 2025

5  out of  5
rating by Richard Guerrero
"I call Heidi Douma State Farm Insurance and Anessa answer the phone she was very professional courteous and diligent and answer my question. Thanks Sincerely Mr.Guerrero"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Anessa provided you with professional, courteous, and diligent service. We appreciate you and look forward to assisting you again in the future."
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Crystal T K Fanner

November 5, 2025

5  out of  5
rating by Crystal T K Fanner
"I love my State Farm office! They are always friendly, super helpful and just over the best!"
We responded:
"Thank you so much! It was so great seeing you the other day. We love helping you and appreciate your loyalty! "
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Carlos ._.

October 24, 2025

5  out of  5
rating by Carlos ._.
"Effective, Succinct, eager to serve. Huge props to Makayla (?) for helping my experience be smooth and timely."
We responded:
"Thank you for your positive feedback! We're thrilled to hear that Makayla provided effective and timely assistance to make your experience smooth. We'll be sure to pass along your huge props to her! If there is anything else we can do to help, please let us know."
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Jessica Perry

October 10, 2025

5  out of  5
rating by Jessica Perry
"Makayla at State Farm was very helpful and patient! She followed up in a timely manner, but not too much where I felt rushed or pressured to make a decision. She found a great rate for my husband and I on our auto insurance, and changed it when I asked her too. Highly recommend!"
We responded:
"We truly appreciate your positive feedback! It’s wonderful to know that Makayla was able to assist you with patience and professionalism while securing a great auto insurance rate. Your recommendation means a lot to us. If you ever need anything else, please don’t hesitate to reach out!"
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Shannon Alonso

October 6, 2025

5  out of  5
rating by Shannon Alonso
"Always a great experience in the office. Ana is always helping me out and making sure I get the best discounts 😊"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna consistently provides you with excellent service and helps you secure the best options to meet your needs. We look forward to continuing to make your visits a great experience!"
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Brenndon McGill

October 4, 2025

5  out of  5
rating by Brenndon McGill
"Makayla was super helpful, professional, and went above and beyond. She was able to get me insured at an awesome rate when a lot of others wouldn’t insure my car due to its age, or they wanted a high premium. I was impressed at the awesome customer service, and wanted to leave a good review. I really recommend them."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Makayla went above and beyond to find you the right coverage at a great rate. Providing exceptional customer service is our top priority, and your recommendation means a lot to us. We appreciate you taking the time to share your experience!"
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West Texas Mike

August 16, 2025

5  out of  5
rating by West Texas Mike
"Ana at State Farm is absolutely awesome! She goes above and beyond to truly help with your needs, not just with auto, home, and life insurance, but with anything she can do to make the process easier. She’s personable, friendly, and genuinely takes the time to get to know you without ever overstepping. I had a great experience working with her and really appreciated the way she cared about finding the best options for me. I highly recommend Ana if you’re looking for someone who will treat you like more than just another customer!"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Anna provided exceptional service and went above and beyond to meet your needs. It’s wonderful to know she made the process easier and took the time to get to know you personally. We truly appreciate your recommendation and are proud to have Anna as part of our team. Please don’t hesitate to reach out if you need anything else—we’re always here to help!"
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Anita Allen

August 12, 2025

5  out of  5
rating by Anita Allen
"This office really cares about your home and vehicles as well as you as a client. We feel valued as their client. They will do their best to find the best rates for you."
We responded:
"Thank you for your thoughtful review! We're so glad to hear that you feel valued and well cared for. Providing personalized service is of utmost importance to us. We sincerely appreciate your loyalty over the years."